Privacy Policy
Last updated: 3 April 2025
At WD & PR Surplice Family Trust Trading PTY LTD Trading as W&P Pumps (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and, where applicable, the General Data Protection Regulation (GDPR).
By accessing or using our website www.wppumps.com.au, you agree to the collection and use of information in accordance with this policy.
1. What personal information we collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Business name and address
- Payment information (where relevant)
- IP address and browser information
- Any other information you choose to provide via forms or communications
We may also collect non-personally identifiable information such as browser type, pages visited, and time spent on the site to improve our website and services.
2. How we collect your information
We collect your personal information through:
- Website forms and contact submissions
- Phone or email communication
- Purchases or service requests
- Cookies and tracking tools (see our Cookie Policy)
3. How we use your information
We use your information for the following purposes:
- To provide products and services
- To respond to enquiries and customer support requests
- To send quotes, invoices, and service updates
- For marketing communications (with your consent)
- To improve our website and user experience
- To comply with legal obligations
4. Sharing your information
We do not sell your personal information.
We may share your data with third parties only in the following situations:
- With service providers and contractors (e.g., website hosts, payment processors) who help us operate our business
- If required by law, legal proceedings, or to protect our legal rights
- With your explicit consent
5. Data storage and security
We store your information securely using industry-standard practices to protect it from unauthorised access, loss, misuse, or disclosure. While no system is 100% secure, we take reasonable steps to safeguard your data.
6. Access and correction
You may request access to the personal information we hold about you, or request corrections if it is inaccurate, incomplete, or outdated. To do so, please contact us using the details below.
7. Your rights under GDPR (if applicable)
If you are located in the EU or UK, you may have additional rights including:
- The right to access, update or delete your personal data
- The right to object to processing or restrict how your data is used
- The right to data portability
- The right to withdraw consent at any time
8. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party sites.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the updated date.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
WD & PR Surplice Family Trust Trading PTY LTD Trading as W&P Pumps
Website: www.wppumps.com.au
Email: sales@wppumps.com.au
Phone: +613 5853 2653
Address: 68 McEwen Road, Kyabram, VIC, 3620